Customer Advocate / Customer Service Representative at Schlumberger Remote

Itlearn360; United States; Remote; USD 48,000 - 56,000; Full time

Job summary

A leading company is seeking a Customer Advocate / Customer Service Representative to enhance customer satisfaction and ensure smooth operations. This remote role offers flexibility, competitive pay, and opportunities for development. Ideal candidates will possess strong organizational skills and a proactive attitude, achieving earnings potential of $24+ per hour based on performance.

Benefits

401(k) with company match

Competitive performance-based pay

Health & wellness benefits

Generous paid time off

Tuition reimbursement programs

Qualifications

• Ability to maintain confidentiality regarding financial information.
• Flexibility, adaptability, and positive attitude towards change.
• Typing speed of at least 25 words per minute.

Responsibilities

• Manage customer requests related to orders, inquiries, and returns.
• Coordinate with departments to address customer needs promptly.
• Monitor customer satisfaction and implement corrective actions.

Skills

Organizational skills

Self-motivated

Proactive attitude

Ability to maintain confidentiality

Customer service skills

Job description

Customer Advocate / Customer Service Representative job at Schlumberger. Remote.

FULL JOB DESCRIPTION :

We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. The role is open to individuals seeking short-term, part-time, or full-time work from home. Hours are flexible, and no previous experience is required. Our market survey participants come from diverse backgrounds, including roles such as Customer Service Representative, Data Entry Clerk, Administrative Assistant, Receptionist, and Sales Assistant.

As a Customer Advocate / Customer Service Representative, you will ensure a seamless customer experience by managing all customer interactions independently. You will coordinate with various departments to address requests and needs promptly, providing transparent communication, preemptive solutions, and efficient order management to create a frictionless experience. You will report directly to the Supervisor of Customer Experience.

Responsibilities include managing customer requests related to orders, discrepancies, product inquiries, returns, and exceptions throughout the order cycle, including inventory delivery. You will collaborate with company channels (GSC, Pricing, SPA, A/R, Sales, BUs) to meet customer expectations and foster brand loyalty. Maintaining relationships with regional customers and sales teams through effective communication is essential.

You will monitor customer satisfaction via surveys and implement corrective actions as needed. Developing and proposing solutions for customer issues and coordinating with internal teams for resolution are key parts of the role. Additionally, this position offers flexibility for part-time remote work, making it a good opportunity for side earnings.

Additional administrative tasks include compiling, verifying, and entering customer data, acting as an assistant to the HR Manager, maintaining activity logs, data entry of confidential information, and managing calls, texts, emails, appointments, and travel reservations.

REQUIREMENTS:

• Ability to maintain confidentiality concerning financial information.
• High level of integrity and honesty.
• Organizational skills and ability to prioritize tasks efficiently.
• Self-motivated, proactive, and solution-oriented attitude.
• Flexibility, adaptability, and positive attitude towards change.
• Access to a computer (laptop, tablet, or smartphone) and a secure internet connection.
• Ability to work independently from home without immediate supervision.
• Ability to read and follow written instructions.
• Typing speed of at least 25 words per minute.

Additional responsibilities include providing feedback on company services, product testing, and participating in online focus groups.

COMPENSATION & BENEFITS:

• Competitive, performance-based pay plus 401(k) with company match.
• Opportunity for overtime during busy seasons.
• Potential to earn $24+ per hour within 12 months based on performance.
• Health & wellness benefits including paid healthcare premiums, dental, and vision insurance.
• Generous paid time off and holidays.
• Tuition reimbursement and student loan repayment programs for educational support.