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Customer Service Advocate I.

Pyramid Consulting, Inc

United States

Remote

USD 10,000 - 60,000

Full time

3 days ago

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Job summary

Pyramid Consulting, Inc is seeking a Customer Service Advocate I for a 12+ month remote contract. This entry-level role involves addressing member inquiries and ensuring quality service in a fast-paced contact center environment. Applicants should be adept at multitasking and maintaining performance standards. Immediate consideration is encouraged for interested candidates.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

Entry-level position typically requiring little or no previous experience.
Experience interacting and multitasking using multiple systems and programs preferred.

Responsibilities

Receives and responds to routine member inquiries in a timely manner.
Serves as the front-line resolution advocate on various inquiries.
Document all member communications for quality tracking.

Skills

Call Center Experience

Healthcare Industry Experience

Multitasking

Education

Entry-level position

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.50/hr

Immediate need for a talented Customer Service Advocate I. This is a 12+months contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-74230

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner Mitigates and prevents complaints from being escalated to resolve in initial contact.
Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
Maintains performance and quality standards based on established contact center metrics
Provides customer service in a high pace contact center environment over the phone, via live chats and emails
Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned
Complies with all policies and standards

Key Requirements and Technology Experience:

Key Skills; Call Center Experience
Healthcare Industry Experience
Entry-level position typically requiring little or no previous experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Experience interacting and multitasking using multiple systems and programs simultaneously preferred

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Contract

Job function

Job function
Customer Service
Industries
Hospitals and Health Care

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