Customer Service Advocate

Pyramid Consulting, Inc; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Advocate for a 6-month contract position. You'll be responsible for resolving member inquiries, maintaining quality standards, and providing support via various communication channels. This role emphasizes the importance of empathetic communication, with a focus on improving member health outcomes.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Call center experience is crucial.
• Professional and positive phone demeanor is required.
• High School Diploma/GED is mandatory.

Responsibilities

• Serves as the first-line advocate for member inquiries and issues.
• Maintains performance and quality standards in a high pace contact center.
• Documents all member or provider information for quality tracking.

Skills

Call Center Experience

Proficient in MS Office

Professional phone demeanor

Education

High School Diploma/GED

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.00/hr

Immediate need for a talented Customer Service Advocate. This is a 06+ Months Contract to hire opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-73782

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift Schedule: 8 AM - 4:30 PM PST- Monday-Friday - No OT
• As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.
• Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me. https://hire.glider.ai/connect/85157957
• Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers
• Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints
• Previously known as Customer Service Representative or Call Center Representative
• Customer service representatives will be calling health plan members to ask them about their medical care
• If they haven’t completed their recommended tests and screenings, we encourage them to schedule those appointments, to keep them healthy
• By helping them stay on top of their health care screenings, we are making a difference by transforming the health of our communities into one member at a time
• The daily productivity of each customer service representative will be recorded and monitored
• Since we are working with the members’ private health information, we must be sensitive to the nature of the calls, specific tasks include the following: adherence to all HIPPA protocol, always following scripts, documentation of all interactions in provided database.
• Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails
• Documents all members or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Comply with all policies and standards
• Make 30-50 member calls on a workday

Key Requirements and Technology Experience:

• Call Center Experience
• Proficient in MS Office
• Call center experience
• Professional, empathetic, and positive phone demeanor; enjoys helping people
• Experience with daily call quotas
• High School Diploma/GED

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Pyramid Consulting, Inc by 2x

Get notified about new Customer Service Representative jobs in California, United States.

San Francisco, CA $18.00-$20.00 5 days ago

Santa Barbara, CA $12.00-$28.00 3 weeks ago

Remote Customer Service Agent (Work at Home)

Full-Time Remote Call Center Representative

Remote Customer Service Agent (Work at Home)

Remote Call Center Representative (Manitoba)

Pleasanton, CA $80,000.00-$100,000.00 2 weeks ago

Remote Customer Service Agent (Work at Home)

Remote Customer Service Agent (Work at Home)

Work At Home Customer Care Agent (Full-Time)

California, United States $95,000.00-$115,000.00 2 weeks ago

Work At Home Customer Care Agent (Full-Time)

Work-At-Home Call Center Representative (Full-Time)

Full-Time Remote Call Center Representative

Appointment Customer Representative | Work From Home

Customer Experience Advocate - Disability

Work-From-Home Customer Service Representative (Full-Time)

Full-Time Remote Customer Service Representative (Manitoba)

Appointment Customer Representative | Work From Home

Work-From-Home Customer Service Representative (Full-Time)

Work-At-Home Call Center Representative (Full-Time)

Remote Customer Service Agent (Work at Home)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.