MS Graph- Customer Advocate (Developer Support Engineer)

Gigmo Solutions; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Gigmo Solutions is seeking a Customer Support Advocate with a passion for technology and customer service. This role involves resolving technical inquiries, utilizing strong communication skills, and advocating for Microsoft products. Ideal candidates have 2+ years of experience in development or product expertise and are proficient in technical tools and protocols relevant to customer needs.

Qualifications

• 2+ years of experience in relevant development/product expertise.
• Technical knowledge of Windows OS, MS Office, and enterprise deployment.
• Familiarity with Azure AD, Microsoft Teams, and various programming languages.

Responsibilities

• Resolve customer issues through collaboration and communication.
• Maintain ongoing case management and ensure customer satisfaction.
• Use soft skills and technical knowledge to assist customers with Microsoft products.

Skills

Critical thinking

Customer service

Communication skills

Active listening

Adaptability

Job description

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Roles and Responsibilities:

• Handles customer issues through collaboration, resolution, or escalation to provide a great experience
• Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.
• Uses soft skills when responding to and resolving technical issues

Required skills

• Excellent customer service and communications skills both written and spoken English
• Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.
• Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customers expectations.
• Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike).
• Critical thinking skills
• Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end.
• Advocate may be required to support all channels (chat & voice)
• Technical knowledge: Windows OS, IE, MS Office applications, email, search, downloading / installing software

Abilities and Experience should include:

• 2+ years of experience on development/product expertise of at least one of core workloads : SharePoint, Exchange, Microsoft Teams, Azure AD
• Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core, C++, C#/.Net, Node.JS, Java, Go and React
• Familiar with Azure Active Directory, SharePoint, Outlook, and Microsoft Teams
• Working knowledge of networking protocols in the co ntext of enterprise deployment
• Exposure to scripting languages: JavaScript, JQuery, Powershell, Node.js, Python
• Exposure to RESTful APIs, OAuth protocol
• Exposure to tools - Fiddler, Netmon, Postman

Recommended:

1. Exposure to azure app registration, resource, and permission.
2. Basic understanding of azure bot framework.
3. Strong customer focus
4. Excellent verbal and written communications skills
5. Prior experience with Graph API (added advantage)