Customer Advocate I

HCSC Group; Tulsa (OK); Presencial; USD 24 000 - 38 000; Tempo integral

Resumo da oferta

HCSC is seeking a call center professional to support members and physicians by handling telephone and written inquiries with accuracy and courtesy.

The role emphasizes phone-heavy work, data entry, and strong communication skills, with compensation in the stated range and opportunities for development within a purpose-driven team.

Qualificações

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsabilidades

• Assist members and physicians by responding to telephone and written inquiries.
• Conduct research and resolve inquiries promptly, accurately, and objectively.
• Spend approximately 85% of scheduled time on the phone as required by business needs.

Conhecimentos

Verbal communication

Written communication

Interpersonal skills

Data entry

Typing

Analytical thinking

Organizational skills

Independent decision making

Formação académica

High school diploma or GED

Descrição da oferta de emprego

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.