Customer Advocate — Financial Services & Growth

Community Choice Financial Family of Brands; Salinas (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Choice Financial Family of Brands in the United States is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely while educating customers on financial solutions that support their stability and growth.

Qualifications

• Handle inbound calls, emails, and chats to answer questions.
• Process payments and resolve account issues securely.
• Adhere to compliance and privacy standards.

Responsibilities

• Be the first point of contact for customers seeking support.
• Answer questions and resolve account issues.
• Process payments and educate customers on financial solutions.

Skills

Inbound calls

Email support

Chat support

Job description

Community Choice Financial Family of Brands in the United States is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely while educating customers on financial solutions that support their stability and growth.