Customer Advocate: Fast, Precise Support

Paylocity; Owatonna (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

3 weeks PTO in first year

Remote-flexible work time

8 paid holidays

Profit sharing

401(k)

Tuition reimbursement

Product discounts

Onsite fitness center

Job summary

Gopher Sport is hiring a Customer Advocate in Owatonna, MN to ensure fast, friendly, accurate service for teachers, coaches, and kids. You will handle orders, respond to questions across multiple channels, and own issues to resolution while building product knowledge.

We value accuracy, dependability, and a proactive mindset. This is a full-time in-person role with benefits, growth opportunities, and a commitment to quality service that keeps customers coming back.

Qualifications

• At least 1 year of customer service experience.
• Data entry experience required.
• Proficiency with Microsoft Office tools.

Responsibilities

• Enter customer orders and quotes accurately.
• Respond to customer questions quickly via phone, email, chat and text.
• Resolve issues and follow through until fully resolved.
• Represent the voice of the customer.
• Develop strong product and process knowledge.
• Be dependable; teammates count on you.

Skills

Customer service

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Gopher Sport is hiring a Customer Advocate in Owatonna, MN to ensure fast, friendly, accurate service for teachers, coaches, and kids. You will handle orders, respond to questions across multiple channels, and own issues to resolution while building product knowledge.

We value accuracy, dependability, and a proactive mindset. This is a full-time in-person role with benefits, growth opportunities, and a commitment to quality service that keeps customers coming back.