Guest Experience Advocate

Target; Willmar (MN); On-site; USD 20,000 - 28,000; Full time

Job summary

Target is seeking a Guest Advocate in Minnesota to welcome guests, assist with product needs, and ensure a smooth shopping experience. You will greet guests at the front, help locate items, and handle returns or exchanges while upholding store standards.

You should enjoy helping others, thrive in a busy environment, and be flexible with hours including nights and weekends. Training covers product knowledge, loyalty programs, and safe store operations.

Qualifications

• Communicating effectively and using positive language to assist guests
• Welcoming and helpful attitude toward guests and teammates
• Attention to detail while prioritizing tasks
• Willing to educate guests about products and services
• Ability to operate handheld scanners and other tech devices as directed
• Work independently and with a team
• Stay focused in a fast-paced environment and manage multiple tasks
• Resolve guest questions on the spot

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the commitments: greet guests, assist in finding items, resolve issues and thank guests.
• Support guest services such as order pick up, Drive Up, and online ordering; guide guests on enrollment and usage.
• Maintain a clean, organized work area and assist peers as needed.
• Demonstrate ethical conduct, safety, and compliance in daily tasks.
• Adapt to business needs and guest demands while upholding Target policies and procedures.

Skills

Guest interaction

Teamwork

Flexible schedule

Problem solving

Attention to detail

Customer service

Multi-device communication

Independent work

Staying composed

Question resolution

Tools

Handheld scanners

Job description

Target is seeking a Guest Advocate in Minnesota to welcome guests, assist with product needs, and ensure a smooth shopping experience. You will greet guests at the front, help locate items, and handle returns or exchanges while upholding store standards.

You should enjoy helping others, thrive in a busy environment, and be flexible with hours including nights and weekends. Training covers product knowledge, loyalty programs, and safe store operations.