Customer Advocate Dispatcher - Scheduling & Support

Modivcare; Dover (DE); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Life Insurance and AD&D

401(k) Retirement Savings Plan with  +

Paid Time Off

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Advocate/Dispatcher to interact with transportation providers, respond to inquiries about member services, and resolve issues while delivering top-tier customer service. The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment.

The ideal candidate has a high school diploma or GED, 0+ years of experience, and comfort with MS Word/Excel/Outlook.

Qualifications

• High School Diploma or GED required.
• 0+ years of experience.
• Strong verbal and written communication with a customer-focused demeanor.
• Excellent active listening and ability to understand customer needs.
• Basic computer proficiency and familiarity with Word/Excel/Outlook.
• Ability to work independently and collaboratively within a team.
• Capable of remaining calm under pressure while resolving issues.
• Able to manage high call volumes with courtesy and professionalism.
• Attention to detail and organizational skills for accurate customer information.
• Willingness to learn new technology and processes quickly.
• Able to understand and follow complex instructions and type accurately.

Responsibilities

• Assist transportation providers with questions and concerns related to transportation services.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints or incidents filed by providers.
• Receive and record provider concerns accurately and efficiently.
• Ensure complete and accurate trip data input.
• Refer unresolved provider or member grievances to the appropriate department.
• Support documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries.
• Answer calls on the Transportation Provider line.
• Participate in required meetings and contribute to other projects or duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Active listening

Data entry

Team collaboration

Attention to detail

Calm under pressure

Typing speed

Independent work

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Modivcare is seeking a Customer Advocate/Dispatcher to interact with transportation providers, respond to inquiries about member services, and resolve issues while delivering top-tier customer service. The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment.

The ideal candidate has a high school diploma or GED, 0+ years of experience, and comfort with MS Word/Excel/Outlook.