Customer Advocate & Dispatcher (Transportation Support)

Modivcare; Greenville (SC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Parental Leave

Employee Discounts

Job summary

Modivcare is seeking a Dispatcher / Customer Advocate to support Transportation Providers in Greenville, SC. You will handle inquiries, schedule and modify reservations, and ensure accurate documentation to maintain high-quality service delivery.

The role requires strong communication, active listening, and basic proficiency with Word, Excel, and Outlook. You will work both independently and as part of a team, handling high call volumes with professionalism.

Qualifications

• High School Diploma or GED required.
• 0+ years of experience or equivalent education.
• Strong verbal and written communication, with a customer‑focused demeanor.
• Excellent active listening and interpersonal skills.
• Basic computer proficiency, including Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Composure under pressure, maintaining professionalism during high call volumes.
• Detail‑oriented with excellent organizational skills.
• Positive attitude and passion for delivering exceptional customer experiences.
• Ability to quickly learn new systems and follow complex instructions.

Responsibilities

• Assists Transportation Providers with transportation‑related questions and concerns.
• Manages scheduling tasks, including modifying and canceling reservations per provider requests.
• Documents and investigates complaints or incidents, ensuring detailed records are maintained.
• Responds to provider concerns and refers unresolved grievances for further review.
• Ensures accurate entry of trip‑related data.
• Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answers the Transportation Provider call line with professionalism and courtesy.
• Participates in required meetings and other assigned duties or projects.

Skills

Verbal communication

Written communication

Active listening

Customer service

Teamwork

Data entry

Detail orientation

Learning agility

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Modivcare is seeking a Dispatcher / Customer Advocate to support Transportation Providers in Greenville, SC. You will handle inquiries, schedule and modify reservations, and ensure accurate documentation to maintain high-quality service delivery.

The role requires strong communication, active listening, and basic proficiency with Word, Excel, and Outlook. You will work both independently and as part of a team, handling high call volumes with professionalism.