Dispatcher - Onsite - Dover, DE

Modivcare; Dover (DE); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Life Insurance and AD&D

401(k) Retirement Savings Plan with  +

Paid Time Off

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Advocate/Dispatcher to interact with transportation providers, respond to inquiries about member services, and resolve issues while delivering top-tier customer service. The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment.

The ideal candidate has a high school diploma or GED, 0+ years of experience, and comfort with MS Word/Excel/Outlook.

Qualifications

• High School Diploma or GED required.
• 0+ years of experience.
• Strong verbal and written communication with a customer-focused demeanor.
• Excellent active listening and ability to understand customer needs.
• Basic computer proficiency and familiarity with Word/Excel/Outlook.
• Ability to work independently and collaboratively within a team.
• Capable of remaining calm under pressure while resolving issues.
• Able to manage high call volumes with courtesy and professionalism.
• Attention to detail and organizational skills for accurate customer information.
• Willingness to learn new technology and processes quickly.
• Able to understand and follow complex instructions and type accurately.

Responsibilities

• Assist transportation providers with questions and concerns related to transportation services.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints or incidents filed by providers.
• Receive and record provider concerns accurately and efficiently.
• Ensure complete and accurate trip data input.
• Refer unresolved provider or member grievances to the appropriate department.
• Support documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries.
• Answer calls on the Transportation Provider line.
• Participate in required meetings and contribute to other projects or duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Active listening

Data entry

Team collaboration

Attention to detail

Calm under pressure

Typing speed

Independent work

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.This role…Assists transportation providers with questions and concerns related to transportation services.Schedules, modifies, and cancels reservations as needed.Documents and obtains details of complaints or incidents filed by providers.Receives and records provider concerns accurately and efficiently.Ensures complete and accurate trip data input.Refers unresolved transportation provider or member grievances to the appropriate department for resolution.Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.Answers incoming calls on the Transportation Provider call line.Participates in required meetings and contributes to other projects or duties as assigned.We are interested in speaking with individuals with the following…High School Diploma or General Education Degree (GED) required.Zero (0) plus years of experience.Or equivalent combination of education and/or experience.Strong verbal and written communication skills, with a friendly and customer-focused demeanor.Excellent active listening skills and the ability to understand customer needs and concerns.Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.Ability to work both independently and collaboratively within a team.Capable of remaining calm and composed under pressure while resolving issues.Comfortable managing high call volumes while maintaining courtesy and professionalism.Strong attention to detail and organizational skills for managing customer information accurately.Enthusiastic and positive attitude with a passion for delivering exceptional service.Willingness and ability to learn new technology and processes quickly.Ability to understand and follow complex instructions and accurately type.Salary: $17.50 - $19/hrThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.We value our team members and realize the importance of benefits for you and your family.Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post -Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]