Customer Advocate

Direct Staffing Inc; Wichita Falls (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Kelly Services Inc. is currently looking to place multiple Customer Advocates in temporary to hire opportunities in Wichita Falls, TX. You will work in a call center helping members by responding to telephone and written inquiries with prompt, accurate and objective information.

The role requires strong communication, data entry and typing skills, and the ability to spend most time on the phone. Prior customer service experience is preferred; training is provided and confidentiality is

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience or 6 months office experience.
• Data entry and/or typing experience.
• Social, verbal and written communication skills.
• Analytical and organizational skills and independent decision-making skills.
• Ability to spend approximately 90% of the scheduled time on the phone.
• Sits for long periods of time with scheduled breaks.

Responsibilities

• Work in a call center helping members by responding to telephone and written inquiries.
• Respond to inquiries in a prompt, accurate and objective manner.
• Conduct research as needed.

Skills

Customer service

Data entry

Typing

Verbal communication

Written communication

Analytical skills

Organizational skills

Independent decision-making

Education

High School Diploma or GED

Job description

Job Description

Kelly Services Inc. is currently looking to place multiple Customer Advocates in temporary to hire opportunities in Wichita Falls, TX.

Job Duties

• Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
• Conducting research
• You will spend approximately 90% of the scheduled time on the phone according to business need

Job Requirements

• High School Diploma or GED
• 6 months customer service experience or 6 months office experience
• Data entry and/or typing experience
• Social, verbal and written communication skills
• Analytical and organizational skills and independent decision-making skills
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Preferred Job Requirements

• 9 months of experience in a customer service/call center environment
• Knowledge of medical terminology and anatomy
• Validated ability to learn quickly and adapt to change

Additional Information

All your information will be kept confidential according to EEO guidelines.