Customer Service Associate

Soni; Dallas (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Soni in Dallas (Victory Park) seeks a Customer Service Associate I to support a high-volume call center. You will handle inbound calls and email inquiries, provide accurate information, and complete administrative tasks while upholding service quality standards.

Responsibilities include entering and updating information in internal systems, processing basic transactions, routing inquiries, and maintaining thorough documentation of customer interactions. Hybrid work flexibility is offered.

Qualifications

• High school diploma required; some college preferred.
• Strong verbal and written communication skills.
• Basic computer skills (Microsoft Office and data entry).

Responsibilities

• Handle inbound customer calls and email inquiries
• Provide accurate information and resolve customer concerns
• Enter and update information in internal systems
• Process basic transactions, including payments and service requests
• Route inquiries to appropriate departments when needed
• Maintain documentation of customer interactions
• Meet established productivity and quality metrics
• Perform additional administrative duties as assigned

Skills

Strong tenure

Verbal and written communication

Basic computer skills

Team oriented

Attention to detail

Willingness to learn

Education

High School Diploma

Some college

Tools

Microsoft Office

Data entry

Job description

Customer Service Associate I (Dallas - Victory Park)

Position Summary

The Customer Service Associate is responsible for providing general customer support in a high-volume call center environment. This role requires handling inbound calls, responding to customer inquiries, and completing administrative tasks while maintaining service quality standards.

Key Responsibilities

• Handle inbound customer calls and email inquiries
• Provide accurate information and resolve customer concerns
• Enter and update information in internal systems
• Process basic transactions, including payments and service requests
• Route inquiries to appropriate departments when needed
• Maintain documentation of customer interactions
• Meet established productivity and quality metrics
• Perform additional administrative duties as assigned

Qualifications

• STRONG TENURE
• High school diploma required; some college preferred
• Strong verbal and written communication skills
• Basic computer skills (Microsoft Office and data entry)
• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and organizational skills
• Willingness to learn and follow established procedures

Preferred Qualifications

• Previous customer service or call center experience

Additional Information

This is a full-time position based in Dallas with some hybrid flexibility. The organization offers a stable work environment with opportunities for long-term growth and development.