Call Center Customer Advocate | Temp-to-Hire

Direct Staffing Inc; Wichita Falls (TX); On-site; USD 30,000 - 42,000; Full time

Job description

Job Description

Kelly Services Inc. is currently looking to place multiple Customer Advocates in temporary to hire opportunities in Wichita Falls, TX.

Job Duties

• Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
• Conducting research
• You will spend approximately 90% of the scheduled time on the phone according to business need

Job Requirements

• High School Diploma or GED
• 6 months customer service experience or 6 months office experience
• Data entry and/or typing experience
• Social, verbal and written communication skills
• Analytical and organizational skills and independent decision-making skills
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Preferred Job Requirements

• 9 months of experience in a customer service/call center environment
• Knowledge of medical terminology and anatomy
• Validated ability to learn quickly and adapt to change

Additional Information

All your information will be kept confidential according to EEO guidelines.