Customer Service

Direct Staffing Inc; Wichita Falls (TX); On-site; USD 16,062 - 17,440; Full time

Job summary

A leading staffing agency is seeking Customer Service representatives for temporary to hire opportunities in Wichita Falls, TX. This position involves assisting customers via phone and written inquiries in a call center environment. Candidates should have a high school diploma and prior customer service experience, with excellent communication and organizational skills. Pay ranges from $11.66 to $12.66 per hour, offering the chance to grow in a dynamic working environment.

Qualifications

• 6 months of customer service or office experience required.
• Ability to handle telephone inquiries accurately and objectively.
• Experience with data entry and/or typing necessary.

Responsibilities

• Assist members by responding to telephone and written inquiries.
• Conduct research as needed while working in a call center.
• Spend approximately 90% of scheduled time on the phone.

Skills

Social communication skills

Analytical skills

Organizational skills

Verbal communication skills

Written communication skills

Education

High School Diploma or GED

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services Inc. is currently looking to place multiple Customer Service in temporary to hire opportunities in Wichita Falls, TX.

Pay Rate: $11.66-12.66/hour

Job Duties

• Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
• Conducting research
• You will spend approximately 90% of the scheduled time on the phone according to business need

Job Requirements

• High School Diploma or GED
• 6 months customer service experience or 6 months office experience
• Data entry and/or typing experience
• Social, verbal and written communication skills
• Analytical and organizational skills and independent decision making skills
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Preferred Job Requirements

• 9 months of experience in a customer service/call center environment
• Knowledge of medical terminology and anatomy
• Validated ability to learn quickly and adapt to change

Additional Information

Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.