Customer Advocacy & Storytelling Manager (Americas)

Gomyneed Private Limited; San Francisco (CA); On-site; USD 137,000 - 188,000; Full time

Job summary

Databricks is seeking a Customer Marketing Manager for the Americas in San Francisco to transform customer experiences into compelling stories and advocacy initiatives. You will own end-to-end programs from strategy through execution, delivering measurable impact across content, events, and advocacy.

The role requires 4–7 years in customer marketing or related fields, strong writing and interviewing skills, and the ability to translate technical use cases into business value narratives.

Qualifications

• 4–7 years of experience in customer marketing or related roles.
• Proven ability to manage programs from strategy through execution.
• Excellent writing, editing, and interviewing skills.
• Ability to translate technical use cases into business value narratives.
• Experience with enterprise customers and advocacy programs.

Responsibilities

• Create customer stories and case studies tied to key priorities and use cases.
• Develop advocacy programs, content, videos, and event activations.
• Own programs end-to-end from strategy to launch with stakeholder approvals.
• Bring customer stories to life at key events to increase reach and impact.
• Leverage AI tools to scale storytelling and improve speed and quality.

Skills

Customer marketing

Storytelling

Content marketing

Event marketing

Writing/editing

Job description

Databricks is seeking a Customer Marketing Manager for the Americas in San Francisco to transform customer experiences into compelling stories and advocacy initiatives. You will own end-to-end programs from strategy through execution, delivering measurable impact across content, events, and advocacy.

The role requires 4–7 years in customer marketing or related fields, strong writing and interviewing skills, and the ability to translate technical use cases into business value narratives.