Customer Marketing Manager, Americas

Gomyneed Private Limited; San Francisco (CA); On-site; USD 137,000 - 188,000; Full time

Job summary

Databricks is seeking a Customer Marketing Manager for the Americas in San Francisco to transform customer experiences into compelling stories and advocacy initiatives. You will own end-to-end programs from strategy through execution, delivering measurable impact across content, events, and advocacy.

The role requires 4–7 years in customer marketing or related fields, strong writing and interviewing skills, and the ability to translate technical use cases into business value narratives.

Qualifications

• 4–7 years of experience in customer marketing or related roles.
• Proven ability to manage programs from strategy through execution.
• Excellent writing, editing, and interviewing skills.
• Ability to translate technical use cases into business value narratives.
• Experience with enterprise customers and advocacy programs.

Responsibilities

• Create customer stories and case studies tied to key priorities and use cases.
• Develop advocacy programs, content, videos, and event activations.
• Own programs end-to-end from strategy to launch with stakeholder approvals.
• Bring customer stories to life at key events to increase reach and impact.
• Leverage AI tools to scale storytelling and improve speed and quality.

Skills

Customer marketing

Storytelling

Content marketing

Event marketing

Writing/editing

Job description

# Customer Marketing Manager, AmericasDatabricks San Francisco, California Full-timeFull-timeDigital Marketing---## About this roleDatabricks is hiring a Customer Marketing Manager, Americas (San Francisco, California). This is an on-site digital marketing role listed on the official Databricks careers site.About the Role:Databricks is looking for a Customer Marketing Manager to turn the experiences of our largest strategic customers into compelling stories and advocacy programs that advance Databricks’ business priorities. This role owns customer marketing programs from strategy through execution, delivering trusted customer experiences and measurable impact across content, events, and advocacy.Key Responsibilities:• Create stories tied to key priorities. Identify and develop customer stories that support Databricks priorities, translating technical use cases into compelling narratives with clear...• Build with strategic customers. Build relationships with customers and account teams to uncover opportunities for case studies, videos, speaking engagements, and other advocacy activities...• Own programs end-to-end. Deliver programs on schedule, within approved resources, and with clear stakeholder and customer approval milestones from strategy through launch• Bring customer stories to life at key events. Increase the reach and effectiveness of customer storytelling at key events through activations that drive attendee...• Build and automate with AI. Improve the speed, quality, and scale of story development by deploying AI-powered tools and workflows that reduce manual effort...Requirements & Details:• Build repeatable processes. Enable customer marketing to scale through repeatable templates, processes, and workflows that improve consistency, efficiency, and cross-functional alignment• Track metrics and impact. Establish clear performance reporting that demonstrates program contribution to customer advocacy, content usage, GEO optimization, event engagement, and other agreed...• 4–7 years of experience in customer marketing, customer advocacy, content marketing, or a closely related function supporting enterprise customers• Demonstrated success independently managing customer marketing or advocacy programs from strategy through execution and delivering measurable results• Excellent writing, editing, and interviewing skills, with the ability to translate complex technical use cases into compelling business-value narrativesSalary: $136,600 — $187,750Job Type: Full-timeWork Mode: On-siteApply directly on the Databricks careers page using the Apply button.