Customer Advisor & Estimator — Growth & Service

Mason Pro Services; Chandler (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career growth

Job summary

Mason Pro Services in Chandler, AZ is seeking a Customer Service - Estimator Advisor who listens to customers' needs and guides them to services that genuinely help, not pushy sales. You’ll focus on accuracy and care in every interaction.

You will handle outbound follow-ups, educate customers on specials and service options, explain membership benefits, and schedule appointments while maintaining precise notes in our system.

Qualifications

• Strong verbal communication and active listening.
• Customer-first approach to interactions.
• Comfort with making outbound calls.
• Experience with follow-up is preferred but not required.
• Organized, dependable, and coachable.
• Proficient with CRM and phone systems.

Responsibilities

• Outbound follow-ups by calling existing customers to review technician-recommended estimates.
• Educate customers on specials, promotions, and service options.
• Explain membership benefits and determine fit for the customer.
• Answer questions, build trust, and help customers make informed decisions.
• Book appointments and maintain accurate customer notes in our system.
• Follow through on callbacks and open service opportunities.
• Work toward meeting performance goals while protecting customer experience.

Skills

Communication skills

Customer-first

Outbound calls

Coachable

Tools

CRM software

Phone systems

Job description

Mason Pro Services in Chandler, AZ is seeking a Customer Service - Estimator Advisor who listens to customers' needs and guides them to services that genuinely help, not pushy sales. You’ll focus on accuracy and care in every interaction.

You will handle outbound follow-ups, educate customers on specials and service options, explain membership benefits, and schedule appointments while maintaining precise notes in our system.