Customer Advisor

Mason Pro Services; Chandler (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career growth

Job summary

Mason Pro Services in Chandler, AZ is seeking a Customer Service - Estimator Advisor who listens to customers' needs and guides them to services that genuinely help, not pushy sales. You’ll focus on accuracy and care in every interaction.

You will handle outbound follow-ups, educate customers on specials and service options, explain membership benefits, and schedule appointments while maintaining precise notes in our system.

Qualifications

• Strong verbal communication and active listening.
• Customer-first approach to interactions.
• Comfort with making outbound calls.
• Experience with follow-up is preferred but not required.
• Organized, dependable, and coachable.
• Proficient with CRM and phone systems.

Responsibilities

• Outbound follow-ups by calling existing customers to review technician-recommended estimates.
• Educate customers on specials, promotions, and service options.
• Explain membership benefits and determine fit for the customer.
• Answer questions, build trust, and help customers make informed decisions.
• Book appointments and maintain accurate customer notes in our system.
• Follow through on callbacks and open service opportunities.
• Work toward meeting performance goals while protecting customer experience.

Skills

Communication skills

Customer-first

Outbound calls

Coachable

Tools

CRM software

Phone systems

Job description

Job Title: Customer Service - Estimator Advisor

Company: Mason Pro Services

Compensation: $20.00 - $22.00 hourly + commission

Job Type: Full-time

Position Summary

Mason Pro Services is a family-owned, family-oriented company looking for a customer focused Customer Advisor to join our team. We take pride in treating our customers and employees like family-with honesty, respect, and genuine care. This is not a pushy, traditional sales role. Your job is to listen, understand the customer's needs, and help them access services that will genuinely benefit them. We do not believe in selling people things they do not need.

Key Responsibilities

• Outbound Follow-ups: Focus heavily on outbound follow-ups by calling existing customers to review technician-recommended estimates.
• Customer Education: Share relevant specials, promotional opportunities, and service options thoroughly.
• Membership Management: Explain company membership benefits and determine whether they fit the customer's specific needs.
• Relationship Building: Answer questions, build trust, and help customers make informed decisions.
• Scheduling & Documentation: Book appointments and maintain highly accurate customer notes in our system.
• Pipeline Management: Follow through diligently on callbacks and open service opportunities.
• Performance Goals: Work toward meeting performance goals while strictly protecting the integrity of the customer experience.

Qualifications & Requirements

• Communication Skills: Strong verbal communication and active listening skills.
• Customer-First Mindset: A helpful, honest, and customer-first approach to customer interactions.
• Comfort with Outbound Calls: Completely comfortable making phone calls and directly asking for the customer's business.
• Experience: Previous follow-up experience is preferred but not required.
• Professional Attributes: Organized, dependable, and highly open to professional coaching.
• Tech-Savvy: Comfortable using standard phone systems and customer management software.

Compensation & Benefits

• Competitive Pay: Base pay of $20.00-$22.00/hr plus a performance-based commission.
• Paid Training: Fully paid training and ongoing professional coaching to ensure your success.
• Culture: A supportive, family-oriented work environment that values every employee.
• Career Growth: Excellent opportunities for professional growth and long-term career advancement within the company.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment