Customer-First Estimating Follow-Up Pro

Mason Pro Services; Chandler (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Commission based on performance

Job summary

Mason Pro Services in Chandler, AZ is seeking an empathetic Estimate Follow-up Specialist to engage customers after estimates. This role focuses on listening to needs, presenting options, and avoiding pushy sales tactics.

You will call existing customers, explain services, discuss membership benefits, and schedule appointments while maintaining accurate notes. The position offers hourly pay with commission and a family-oriented culture.

Qualifications

• Strong verbal communication and active listening.
• Comfortable making outbound calls to customers.
• Friendly, honest, and customer-first approach.
• Organized, dependable, and coachable.
• Experience with follow-up is a plus.

Responsibilities

• Outbound follow-ups reviewing technician-recommended estimates.
• Educate customers on specials and service options.
• Explain membership benefits and fit to customer needs.
• Build trust, answer questions, and help customers decide.
• Schedule appointments and maintain accurate notes.
• Follow through on callbacks and open service opportunities.
• Aim to meet performance goals while protecting customer experience.

Skills

Communication skills

Outbound calls

Tech-savvy

Coachable

Organized

Dependable

Customer-first mindset

Job description

Mason Pro Services in Chandler, AZ is seeking an empathetic Estimate Follow-up Specialist to engage customers after estimates. This role focuses on listening to needs, presenting options, and avoiding pushy sales tactics.

You will call existing customers, explain services, discuss membership benefits, and schedule appointments while maintaining accurate notes. The position offers hourly pay with commission and a family-oriented culture.