Customer Activation Manager | Commercial

Ramp; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Ramp is building the smart infrastructure for finance teams, embedding in the transaction flow of every dollar a business spends. The Customer Activation role focuses on delivering value to customers and revenue for Ramp by implementing Ramp’s products for newly closed customers and guiding the onboarding journey.

You will help shape the implementation organization and customer strategy to enable fast, effective value realization.

Qualifications

• Experience implementing Ramp’s products for newly closed customers.
• Ability to build and refine the implementation organization and customer strategy.
• Experience managing onboarding projects to ensure customers realize value from Ramp’s platform.

Responsibilities

• Educate new customers on Ramp’s functionality and best practices during onboarding.
• Understand customers' current workflows, pain points, and barriers to full rollout.
• Drive revenue by avoiding delays in the implementation process and reinforcing Ramp's value.

Job description

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively.

What You’ll Do

Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices. Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout. Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative. Become an expert in the full range of integration and