Customer Accounts Team Lead - Performance & Coaching

Mouser Electronics, Inc.; Mansfield (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Mouser Electronics, Inc. seeks a capable Lead/Coordinator to supervise staff, drive performance reporting, and coach teams toward operational excellence.

The role emphasizes timely feedback, staffing decisions, and collaboration with management to align with company objectives while maintaining confidentiality and integrity. You will analyze performance data, schedule staff, handle escalations, support total quality processes, and mentor Customer Account Coordinators to ensure consistent,

Qualifications

• Behavioral evaluation accounts for about 80% of assessment.
• Ability to decide based on customer data and guidelines.
• Experienced in and proficient at all credit functions.
• Strong analytical, problem solving and negotiation skills.
• Able to interpret spreadsheets, reports and performance databases.
• Capable of typing data and using a PC for extended periods.
• Strong presentation and coaching abilities.
• Proficient in MS Office: Excel, PowerPoint, Word, Visio, Outlook.

Responsibilities

• Collects, analyzes and interprets performance reporting for management.
• Provides feedback and coaching to staff in team or 1:1 settings.
• Assists with scheduling to ensure adequate coverage and workflow.
• Imparts guidance to managers on hiring decisions and staff development.
• Handles customer escalations and supports total quality processes.

Skills

Decision making

Credit expertise

Analytical skills

Negotiation

Spreadsheet analysis

Data entry

Presentation & coaching

MS Office

Education

Bachelor's degree

Job description

Mouser Electronics, Inc. seeks a capable Lead/Coordinator to supervise staff, drive performance reporting, and coach teams toward operational excellence.

The role emphasizes timely feedback, staffing decisions, and collaboration with management to align with company objectives while maintaining confidentiality and integrity. You will analyze performance data, schedule staff, handle escalations, support total quality processes, and mentor Customer Account Coordinators to ensure consistent,