Remote Performance Manager & Team Lead (CSM)

Motive; Oklahoma City (OK); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fully distributed US team

Job summary

Motive is seeking a Performance Manager (Customer Success Manager), Team Lead to guide a team of Performance Managers while personally managing a smaller portfolio of dealership accounts. This player/coach role balances coaching with hands-on account leadership to drive retention and growth.

You’ll coach, onboard, and train the team, set goals, review performance, and collaborate with Product on insights to improve client outcomes and expand Motive’s solutions.

Qualifications

• 4+ years in customer success or account management within automotive.
• Experience coaching or mentoring other CSMs.
• Track record managing a large, complex dealership book with retention and growth.
• Excellent written and verbal communication.
• Comfort with performance data, analytics, and reporting, and ability to teach others.
• Highly organized with ability to balance client ownership and team leadership.
• Collaborative and comfortable working cross-functionally.

Responsibilities

• Coach and develop a team of Performance Managers, providing regular feedback on client communication and account strategy.
• Run 1:1s and team meetings; set goals and monitor account health, retention, and growth targets.
• Onboard and train new Performance Managers, including shadowing client calls and early account plans.
• Partner with Senior leadership on hiring, capacity planning, and process improvements for the team.
• Own a reduced book of dealership accounts directly; manage communications and client expectations.
• Build trusted partnerships by understanding client goals and business structure.
• Monitor client site performance across automotive and digital KPIs.
• Align Motive solutions to client objectives and performance goals; drive expansion opportunities.
• Lead client onboarding and ongoing adoption of Motive tools; conduct training sessions.
• Collaborate with Product team to share client feedback and performance insights.

Skills

Customer success

Account management

Coaching/mentoring

Communication

Data analytics

Organization

Cross-functional collaboration

Performance reporting

Job description

Motive is seeking a Performance Manager (Customer Success Manager), Team Lead to guide a team of Performance Managers while personally managing a smaller portfolio of dealership accounts. This player/coach role balances coaching with hands-on account leadership to drive retention and growth.

You’ll coach, onboard, and train the team, set goals, review performance, and collaborate with Product on insights to improve client outcomes and expand Motive’s solutions.