Customer Accounts Representative I

Mouser; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Mouser Electronics is a global distributor of semiconductors and electronic components with a Mansfield, Texas facility. The Customer Accounts Representative I role involves reviewing creditworthiness, analyzing account data, and processing transactions to maintain optimal account performance.

You will handle orders, credit applications, and collections while providing excellent service across phone, email, and chat channels.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or similar experience preferred.
• Basic understanding of accounts receivable and/or accounting.
• Strong analytical, problem solving, and negotiation skills.
• Ability to work independently and with professionalism in customer interactions.

Responsibilities

• Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.
• Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance.
• Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
• Investigate and resolve customer payment delinquency and implement corrective action to prevent recurrence.
• Evaluate the collectability of delinquent invoices and perform write-offs within authority.
• Communicate with customers, maintaining concise account notes of interactions.
• Deliver excellent customer service through phone, email, and online chat.
• Participate in regular team meetings to report progress toward objectives.
• Perform tasks using various computer programs; format material as required.
• Understand Accounts Receivable and Accounts Payables functions.
• Process requests such as order releases, credit limits, new account setups, payment reconciliations, and collections.

Skills

Excel

Credit analysis

Accounts receivable

Negotiation

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or Equivalent

Job description

• Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.


• Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance


• Review orders, credit applications, quotes, and other business transactions for validity and timely processing.


• Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.


• Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.


• Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions


• Deliver excellent customer service through various channels including phone, email, and online chat.


• Participate in regular team meetings to report on the progress towards meeting objectives.


• Performs tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.


• Continually expands knowledge of processes and procedures within Customer Accounts


• Understanding of Accounts Receivables and Accounts Payables functions


• Accurately processes various types of customer requests, including but not limited to order releases, establishing credit limits, new account set-ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.


• Processes high standards of quality work with a sense of urgency


• Promotes and maintains a high level of commitment to meeting daily productivity objectives and goals.


• Works daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.


• Ensure compliance with company policies and procedures, and support and participate in company total quality process.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%); Excel (80%); Numerical Calculation (80%)


• Possess ability to perform credit and collections analysis and provide appropriate recommendations.


• Strong background in accounts receivable and/or basic accounting preferred.


• Possess analytical, problem solving, and negotiation & reasoning skills.


• Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.


• Possess strong interpersonal, written, and oral communication skills.


• Strong attention to detail, accuracy, and timely communication.


• Ability to meet deadlines and quality expectations while managing multiple assignments.


• Possess technical competency to utilize company computer system and related platforms. Knowledge of Microsoft Office applications at an intermediate level


• Strong alpha numeric data entry with good quality


• Ability to perform 10-key by touch.


• Trustworthy and maintains confidentiality.


• Effective performance independently or as part of a team


• Self-motivated, results-oriented, with effective organizational skills


• Takes initiative to expand knowledge by utilizing available resources.


• For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%

Customer Accounts Representative I

Requirements

• High School Diploma or Equivalent, plus 2 years of customer service or similar experience.

About Us

Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers.

Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.

Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination.

The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know.

Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

Please contact [e-mail] or at [phone] for assistance with accommodation.

Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age.

Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants

For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read “Know Your Rights: Workplace Discrimination is Illegal” poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.