Customer Accounts Supervisor

Mouser Electronics, Inc.; Mansfield (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Mouser Electronics, Inc. seeks a capable Lead/Coordinator to supervise staff, drive performance reporting, and coach teams toward operational excellence.

The role emphasizes timely feedback, staffing decisions, and collaboration with management to align with company objectives while maintaining confidentiality and integrity. You will analyze performance data, schedule staff, handle escalations, support total quality processes, and mentor Customer Account Coordinators to ensure consistent,

Qualifications

• Behavioral evaluation accounts for about 80% of assessment.
• Ability to decide based on customer data and guidelines.
• Experienced in and proficient at all credit functions.
• Strong analytical, problem solving and negotiation skills.
• Able to interpret spreadsheets, reports and performance databases.
• Capable of typing data and using a PC for extended periods.
• Strong presentation and coaching abilities.
• Proficient in MS Office: Excel, PowerPoint, Word, Visio, Outlook.

Responsibilities

• Collects, analyzes and interprets performance reporting for management.
• Provides feedback and coaching to staff in team or 1:1 settings.
• Assists with scheduling to ensure adequate coverage and workflow.
• Imparts guidance to managers on hiring decisions and staff development.
• Handles customer escalations and supports total quality processes.

Skills

Decision making

Credit expertise

Analytical skills

Negotiation

Spreadsheet analysis

Data entry

Presentation & coaching

MS Office

Education

Bachelor's degree

Job description

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Collects, analyzes, and interprets performance reporting, and presents to management
• Utilizes performance data to make recommendations for process improvements to meet department and company objectives.
• Regularly provides feedback and coaching to staff in a team or one-on-one setting.
• Assists with scheduling and attendance of staff to ensure adequate coverage for workflow.
• Provides insight to managers on hiring decisions, employee performance improvement, and staff development.
• Routinely handles customer escalations.
• Supports and participates in company total quality process.
• Detailed and thorough in work habits with multitasking ability to make independent judgements.
• Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools.
• Acts as team player/leader with strong communication and leadership abilities.
• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
• Manages daily operations to meet department and company objectives.
• Works with minimum supervision and makes independent judgments.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Initiates, establishes, and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
• Extremely confidential and trustworthy.
• Demonstrates knowledge, experience and understanding of critical job functions of the team.
• Assists management with development of results oriented strategies.
• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%)
• Ability to make correct decisions based on reviewing factual customer information and pre-set guidelines.
• Experienced in and highly proficient at all credit functions.
• Exhibits strong analytical, problem solving and negotiation skills.
• Able to interpret spreadsheets, printed reports, and performance databases to determine best course of action to achieve total quality processes.
• Able to type data and use a PC for long periods of time.
• Strong presentation and coaching skills.
• Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word, Visio, and Outlook.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in any field or minimum of 3 prior work experience that is relevant to the team you will supervise.

Including

• Internal candidates: Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
• External candidates: Minimum 2 years as a supervisor or higher‑level management position