Customer Accounts & Support Specialist

CryptoGex; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hourly pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Training and development

Career growth

Collaborative culture

Job summary

CryptoGex in Austin, TX is seeking a Customer Account Representative to manage customer accounts and provide ongoing support, serving as the primary contact for client inquiries. Strong communication and attention to detail are essential for delivering outstanding service.

The role emphasizes proactive account management, accurate record-keeping, and collaboration with teams to ensure customer satisfaction and retention.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred but not required.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Build and maintain positive relationships with customer accounts.
• Respond to client inquiries by phone, email, and in person.
• Update and maintain accurate customer account records.
• Prepare account reports and maintain documentation.
• Monitor customer satisfaction and follow up on outstanding requests.
• Support account retention by providing responsive and professional service.

Skills

Strong communication

Organization

Multitasking

Teamwork

Microsoft Office

Attention to detail

Education

High school diploma

Associate/Bachelor preferred

Tools

Microsoft Office Suite

Job description

CryptoGex in Austin, TX is seeking a Customer Account Representative to manage customer accounts and provide ongoing support, serving as the primary contact for client inquiries. Strong communication and attention to detail are essential for delivering outstanding service.

The role emphasizes proactive account management, accurate record-keeping, and collaboration with teams to ensure customer satisfaction and retention.