Chat & Email Customer Support Specialist

CryptoproNetwork; Dallas, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

CryptoproNetwork in Dallas is seeking a Customer Support Specialist, Chat and Email, to assist customers across channels with professionalism and empathy. You will resolve inquiries end-to-end, contribute to knowledge resources, and work with Operations, Product, and Engineering to improve processes.

A strong written and verbal communicator with resilience in high-volume environments will thrive. This role emphasizes continuous improvement and ownership of customer outcomes in a fintech-focused

Qualifications

• 3+ years in customer support or related role.
• 1+ years of leadership experience or mentoring.
• 1+ years of Trust and Safety experience.
• Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
• Genuine passion for delivering outstanding customer experience and ownership.
• Strong attention to detail and the ability to identify issues under time pressure.
• Ability to complete required certifications for each support queue before handling live cases.

Responsibilities

• Assist customers via email and chat with professionalism, empathy, and urgency (front-line support).
• Resolve inquiries end-to-end while ensuring a positive impression.
• Identify recurring trends and recommend long-term improvements.
• Share customer feedback to improve products and the customer journey.
• Contribute to knowledge articles, support documentation, and self-service resources.
• Collaborate with Operations, Product, Engineering to resolve issues and improve processes.

Skills

Customer support

Communication

Problem solving

Attention to detail

Education

High School Diploma

Bachelor’s degree preferred

Tools

CRM software

Data entry

Job description

CryptoproNetwork in Dallas is seeking a Customer Support Specialist, Chat and Email, to assist customers across channels with professionalism and empathy. You will resolve inquiries end-to-end, contribute to knowledge resources, and work with Operations, Product, and Engineering to improve processes.

A strong written and verbal communicator with resilience in high-volume environments will thrive. This role emphasizes continuous improvement and ownership of customer outcomes in a fintech-focused