Customer Service Representative

CryptoGex; Inglewood (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Career growth

Job summary

CryptoGex in California seeks a dependable Customer Service Representative to support attendee communications and client interactions for our events. You will be the primary contact for attendees, partners, and vendors, handling inquiries and resolving issues to ensure a positive experience before, during, and after events.

This role includes answering inquiries via phone, email, and chat, guiding attendees through registration and ticketing, handling on-site support at live events when needed,

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Problem-solving mindset with attention to detail is needed.
• Ability to multitask in a fast-paced environment is important.
• Basic computer skills including Microsoft Office and email platforms are required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about event schedules, registration, and logistics.
• Assist attendees with registration issues and ticketing support.
• Handle and resolve customer concerns professionally and efficiently.
• Maintain records of customer interactions and feedback.
• Support on-site customer service during live events when needed.
• Follow company procedures and service standards.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

About Us

At CryptoGex, we specialize in organizing innovative technology events, conferences, and brand activations. Our mission is to create engaging, high-quality experiences that connect brands with their audiences through well-executed live events.

Position Overview

We are looking for a dependable and customer-focused Customer Service Representative (CSR) to support attendee communications and client interactions for our events.

The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about event schedules, registration, and logistics
• Assist attendees with registration issues and ticketing support
• Handle and resolve customer concerns professionally and efficiently
• Maintain records of customer interactions and feedback
• Support on-site customer service during live events when needed
• Follow company procedures and service standards

Qualifications

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Problem-solving mindset with attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Office, email platforms, CRM systems)

Compensation & Benefits

• Competitive hourly pay ($18.50 - $28.50/hour)
• Health, dental, and vision insurance options
• Paid time off and holidays
• Career growth opportunities within events and operations
• Training and development programs
• Supportive team environment