Customer Accounts & Renewals Manager

Aaron’s, Inc.; Somersworth (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) plan

Job summary

Aaron's is seeking a Customer Accounts Manager in Somersworth, NH. You will lead the customer accounts department to achieve collections and lease renewal goals, while maintaining accurate customer information and payment schedules.

Ideal candidates will have strong leadership and communication skills, experience in handling sensitive conversations, and the ability to drive store performance; includes incentive pay and comprehensive benefits.

Qualifications

• Customer accounts management and updating customer information in the store system.
• Monitoring payment history and lease/merchandise renewals.
• Strong interpersonal and communication abilities.

Responsibilities

• Maintain and update customer accounts and appointment history.
• Assist General Manager with account recommendations and payment monitoring.
• Lead accounts staff to meet daily, weekly and monthly goals.

Skills

People skills

Empathy

Active listening

Negotiation

Leadership

Multi-tasking

Organizational skills

Education

Two years of college or two years of management experience

High School diploma or equivalent

Job description

Aaron's is seeking a Customer Accounts Manager in Somersworth, NH. You will lead the customer accounts department to achieve collections and lease renewal goals, while maintaining accurate customer information and payment schedules.

Ideal candidates will have strong leadership and communication skills, experience in handling sensitive conversations, and the ability to drive store performance; includes incentive pay and comprehensive benefits.