Account Success Manager – Lease & Collections Leader

The Aaron's Company, Inc.; Somersworth (NH); On-site; USD 21,000 - 22,000; Full time

Job summary

Aaron's is seeking a Customer Accounts Manager in Somersworth, NH to lead the accounts department and influence collections and lease renewals while guiding a team to deliver exceptional customer service.

You will build authentic customer relationships, monitor payments, and support ownership goals. The role includes supervising staff and collaborating with sales, with incentive pay based on performance.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to lead a team and manage multiple tasks.
• Strong customer service and negotiation abilities.

Responsibilities

• Maintain and update customer accounts in the store system.
• Assist GM with account recommendations, payment history, and scheduling.
• Build relationships to support ownership goals and drive sales.
• Manage collections and lease renewals processes.
• Oversee staff to achieve daily/weekly/monthly targets.
• Assist the Sales Team as needed.

Skills

Customer service

Communication

Leadership

Negotiation

Multitasking

Education

Two years college or two years management experience

Job description

Aaron's is seeking a Customer Accounts Manager in Somersworth, NH to lead the accounts department and influence collections and lease renewals while guiding a team to deliver exceptional customer service.

You will build authentic customer relationships, monitor payments, and support ownership goals. The role includes supervising staff and collaborating with sales, with incentive pay based on performance.