Customer Accounts & Renewal Specialist

Aaron's, LLC; Burleson (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Incentive pay

Paid time off

Medical/dental/vision insurance

401(k) plan with matching

Job summary

Aaron’s Burleson is looking for a Customer Accounts Advisor to drive payments and lease renewals while delivering excellent customer service in-person or by phone. You will manage accounts, schedule appointments, and promote timely renewals to help customers move toward ownership.

You will team with the Customer Account Manager to hit daily, weekly, and monthly revenue goals and assist with returns and deliveries as needed. A positive attitude and strong communication are essential.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and perform all store functions.
• Proper telephone etiquette and professional appearance.
• Proficient computer skills.

Responsibilities

• Maintain and update customers’ accounts in the store system and document all payment appointments.
• Direct contact with customers who have not renewed leases, via in-home visits and phone calls.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the QA Center for all items returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Skills

Empathy

Multitasking

Negotiation

Persuasion

Education

High School diploma or equivalent

Tools

Store computer system

Job description

Aaron’s Burleson is looking for a Customer Accounts Advisor to drive payments and lease renewals while delivering excellent customer service in-person or by phone. You will manage accounts, schedule appointments, and promote timely renewals to help customers move toward ownership.

You will team with the Customer Account Manager to hit daily, weekly, and monthly revenue goals and assist with returns and deliveries as needed. A positive attitude and strong communication are essential.