Customer Experience Specialist – Optical Fiber Solutions

Lightera; Norcross (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

Tuition reimbursement

401(k) matching

Job summary

Lightera in Norcross, GA is seeking a Customer Care Representative to be the first line of contact for customers, handling quotations, RFIs, orders, and inquiries with accuracy and timeliness.

The role requires strong communication skills, team collaboration, and a willingness to engage with multiple internal departments to ensure exceptional service and order processing. The position supports a safety-conscious, professional office environment.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Two years of computer experience including Windows, Word, and Excel.
• Two years of customer service experience in an office environment.
• One year of SAP experience.

Responsibilities

• Provide customer support to internal and external customers.
• Represent and establish the customer’s perception of Lightera.
• Process quotations, respond to RFIs, and process orders accurately.
• Communicate with other departments in a professional, timely manner.

Skills

Customer service

Communication skills

Telephone etiquette

Team player

Fiber optics knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

Windows

Microsoft Word

Microsoft Excel

Job description

Lightera in Norcross, GA is seeking a Customer Care Representative to be the first line of contact for customers, handling quotations, RFIs, orders, and inquiries with accuracy and timeliness.

The role requires strong communication skills, team collaboration, and a willingness to engage with multiple internal departments to ensure exceptional service and order processing. The position supports a safety-conscious, professional office environment.