Customer Accounts & Orders Specialist

ADP; Ankeny (IA); On-site; USD 48,000 - 55,000; Full time

Job summary

Chicago Tube and Iron Company is seeking a detail-oriented professional to assist with day-to-day handling of customer accounts, including order processing and account maintenance. The role emphasizes building relationships and confidentiality in handling customer information.

Responsibilities include answering calls, processing quotes, converting quotes to orders, and coordinating with vendors and account managers.

Qualifications

• College education in a business-related field is preferred.
• Proficiency in Microsoft Office and Outlook.
• Must enjoy developing relationships with new people and maintaining confidentiality.

Responsibilities

• Answer incoming phone calls from customers.
• Process quotes in the ERP system and send to customers.
• Convert quotes into orders.
• Identify and source buys with vendors.
• Input laser and quote requests and orders.
• Enter purchase orders with vendors.
• Input material return authorizations as needed.
• Follow up on quotations with customers.
• Communicate with account managers about accounts.
• Attend monthly sales training meetings.

Skills

Customer service

Communication

Relationship building

Attention to confidentiality

Education

Business-related college degree

Tools

ERP system

Microsoft Office

Outlook

Job description

Chicago Tube and Iron Company is seeking a detail-oriented professional to assist with day-to-day handling of customer accounts, including order processing and account maintenance. The role emphasizes building relationships and confidentiality in handling customer information.

Responsibilities include answering calls, processing quotes, converting quotes to orders, and coordinating with vendors and account managers.