Customer Accounts & Operations Specialist

Nestlé; Eden Prairie (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Job summary

Nestlé USA is hiring a Customer Account Associate to support the Account Director/Senior Manager and CAMs/SCAS, driving sales efficiencies and coordinating plan development. The role emphasizes teamwork, data management, and cross-functional collaboration within Nestlé’s Neighborhood Grocers and Distributor networks.

Education emphasizes a Bachelor’s degree preferred or 1–2 years relevant experience; strong MS Office and SharePoint skills plus organizational excellence are valued.

Qualifications

• Bachelor’s degree preferred, or 1–2 years of relevant work experience.
• Previous experience in an administrative or support role is preferred.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
• Familiarity with SharePoint and other collaboration tools is a plus.
• Ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Strong organizational and time management skills are essential.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred.

Responsibilities

• Responsible for delivering support to help achieve annual sales targets, drive profitable sales, and share growth.
• Organize and/or lead team specific meetings and platforms to drive efficiencies of the broader group.
• Manage customer forms, ensuring accurate and up-to-date information.
• Coordinate and assist with strategy building for large-scale meetings and planning sessions, including joint business planning and integrated commercial planning.
• Attend internal business meetings & customer meetings (as opportunities arise).
• Assist with item setup, including entering relevant data into forms and/or systems.
• Track new items, big bets, other ad hoc tracking & monitoring activities.
• Gather ad tracking via Numerator.
• Compile digital product and ad images.
• Support with promotional contracts in customer systems, confirm dates, lead times, and amounts, and review with Account Manager.
• Manage sample ordering process and track sample inventory.
• Drive excellence in execution through continual interaction with Nestlé Retail Sales team (NRS) and/or Distributor Sales team.
• Responsible for NRS and Distributor communication & activities (sell sheets/booking sheets, etc.).
• Partner with Sales Operations Managers (SOMs) as liaisons for Account Team(s).
• Collaborate with CAMs/SCASs to fix NRS/Distributor Team reporting and mapping.
• Support NGT Division liaison with division activities/initiatives.
• Coordinate division specific meetings & communication.
• Responsible for automated customer reports.
• Own personal development through adoption of capability tools and participation in career development programs.
• Develop critical behaviors (Ways of Winning) through robust PDP process.
• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.
• Actively ensure timely & effective communication with internal partners – Leaders, CAMs, Field Execution Teams (Nestlé Retail Sales & Distributor Team), etc…

Skills

Microsoft Office Suite

Communication skills

Attention to detail

SharePoint familiarity

Time management

Sales fundamentals

Education

Bachelor’s degree preferred

1–2 years relevant experience acceptable

Tools

SharePoint

Job description

Nestlé USA is hiring a Customer Account Associate to support the Account Director/Senior Manager and CAMs/SCAS, driving sales efficiencies and coordinating plan development. The role emphasizes teamwork, data management, and cross-functional collaboration within Nestlé’s Neighborhood Grocers and Distributor networks.

Education emphasizes a Bachelor’s degree preferred or 1–2 years relevant experience; strong MS Office and SharePoint skills plus organizational excellence are valued.