Hybrid Customer Account Specialist — Growth & Support

Nestlé S.A.; Arlington, Eden Prairie, Rogers, Solon (VA, MN, AR, OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé USA is seeking a Customer Account Associate for the AWG (Associate Wholesale Grocers) team. This role supports the Account Director and CAMs, handling systems administration, data entry, and coordinating meetings to drive efficiencies across the Neighborhood Grocers Team.

With a focus on process, item setup, ad tracking, and contract support, you will help achieve sales targets and improve execution with Nestlé Retail Sales and Distributor teams. Hybrid work options are available.

Qualifications

• Bachelor’s degree preferred or 1–2 years relevant work experience.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
• Familiarity with SharePoint and other collaboration tools is a plus.
• Ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Strong organizational and time management skills are essential.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred.

Responsibilities

• Provide support to help achieve annual sales targets, drive profitable sales, and share growth.
• Organize and/or lead team specific meetings and platforms to drive efficiencies of the broader group.
• Manage customer forms, ensuring accurate and up-to-date information.
• Coordinate and assist with strategy building for large-scale meetings and planning sessions.
• Attend internal business meetings & customer meetings as opportunities arise.
• Assist with item setup, including entering data into forms and/or systems.
• Track new items, big bets, other ad hoc tracking & monitoring activities.
• Gather ad tracking via Numerator.
• Compile digital product and ad images.
• Support with promotional contracts in customer systems, confirm dates, lead times, and amounts, and review with Account Manager.
• Manage sample ordering process and track sample inventory.
• Drive excellence in execution with Nestlé Retail Sales team and Distributor Sales team.
• Partner with Sales Operations Managers as liaisons for Account Team(s).
• Collaborate with CAMs/SCASs to fix reporting and mapping.
• Support division liaison with division activities/initiatives.
• Coordinate division meetings & communication.
• Create automated customer reports.

Skills

Strong communication

Attention to detail

Organization

Time management

Independent work

Sales fundamentals

Interpersonal skills

Education

Bachelor’s degree preferred

1–2 years relevant work experience

Tools

Microsoft Office Suite

SharePoint

Job description

Nestlé USA is seeking a Customer Account Associate for the AWG (Associate Wholesale Grocers) team. This role supports the Account Director and CAMs, handling systems administration, data entry, and coordinating meetings to drive efficiencies across the Neighborhood Grocers Team.

With a focus on process, item setup, ad tracking, and contract support, you will help achieve sales targets and improve execution with Nestlé Retail Sales and Distributor teams. Hybrid work options are available.