Customer Account Associate - AWG (Associate Wholesale Grocers)

Nestlé; Rogers (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Healthcare coverage

Paid time off

Job summary

Nestlé USA is hiring a Customer Account Associate to support Account Directors, CAMs, and SCASs. You’ll oversee systems administration, data accuracy, and facilitate planning for large-scale meetings and joint business initiatives.

You will coordinate item setup, track new items and promotions, manage samples, and assist with promotional contracts. Strong organizational and communication skills are essential in this role.

Qualifications

• Bachelor’s degree preferred or 1–2 years of relevant work experience.
• Proficient in Microsoft Office Suite; SharePoint familiarity is a plus.

Responsibilities

• Provide support to the Account Director/Senior Manager and CAM/SCAS.
• Organize team meetings and drive efficiencies for the account team and Neighborhood Grocers Team.
• Manage customer forms, data entry, strategy planning for large meetings.
• Assist with item setup, data entry, and tracking of new items and promotions.
• Coordinate and assist with promotional contracts and sampling processes.
• Communicate with Nestlé Retail Sales and Distributor teams to improve execution.

Skills

MS Office Suite

SharePoint

Communication skills

Attention to detail

Time management

Organizational skills

Excel

PowerPoint

Education

Bachelor’s degree preferred

Job description

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Summary

The Customer Account Associate is a key member of the Customer Account team, providing support to the Account Director/Senior Manager, Customer Account Managers (CAM), and/or Senior Customer Account Specialists (SCAS). The Associate ensures alignment with the team they support and oversees systems administration to ensure smooth team operations. This role is responsible for important tactical work that will drive efficiencies within the account team(s) and Neighborhood Grocers Team (NGT).

Job Duties/Responsibilities

Customer Account Team Support & Systems Administration

• Responsible for delivering support to help achieve annual sales targets, drive profitable sales, and share growth.
• Organize and/or lead team specific meetings and platforms to drive efficiencies of the broader group.
• Manage customer forms, ensuring accurate and up-to-date information.
• Coordinate and assist with strategy building for large-scale meetings and planning sessions, including joint business planning and integrated commercial planning.
• Attend internal business meetings & customer meetings (as opportunities arise).
• Assist with item setup, including entering relevant data into forms and/or systems.
• Track new items, big bets, other ad hoc tracking & monitoring activities.
• Gather ad tracking via Numerator.
• Compile digital product and ad images.
• Support with promotional contracts in customer systems, confirm dates, lead times, and amounts, and review with Account Manager.
• Manage sample ordering process and track sample inventory.

Win at Retail: Improving Execution with NRS & Distribution Support

• Drive excellence in execution through continual interaction with Nestlé Retail Sales team (NRS) and/or Distributor Sales team.
• Responsible for NRS and Distributor communication & activities (sell sheets/booking sheets, etc.).
• Partner with Sales Operations Managers (SOMs) as liaisons for Account Team(s).
• Collaborate with CAMs/SCASs to fix NRS/Distributor Team reporting and mapping.

Special Projects (Varies by Team)

• Support NGT Division liaison with division activities/initiatives.
• Coordinate division specific meetings & communication.
• Responsible for automated customer reports.

Right People, Right Place: Talent Development

• Own personal development through adoption of capability tools and participation in career development programs.
• Develop critical behaviors (Ways of Winning) through robust PDP process.

Develop Valued Capabilities

• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.

Integrated Approach: Team & Cross-Functional Communication

• Actively ensure timely & effective communication with internal partners – Leaders, CAMs, Field Execution Teams (Nestlé Retail Sales & Distributor Team), etc…

Education Requirements

• Bachelor’s degree preferred, or 1–2 years of relevant work experience.

Experience & Skills Requirements

• Previous experience in an administrative or support role is preferred.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
• Familiarity with SharePoint and other collaboration tools is a plus.
• Ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills.
• Strong organizational and time management skills are essential.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred.

Salary: $60,000.00 to $80,000.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting.

Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

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