Customer Accounts Lead - Ownership & Growth

Aaron's, LLC; Suffolk (VA); On-site; USD 2,135,280 - 2,341,920; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s Suffolk location is seeking a Customer Accounts Manager to lead the accounts department and drive performance in collections and lease renewals. You will influence the team to help customers achieve ownership goals while performing a range of store functions under the General Manager.

The role emphasizes customer relationship building, leadership, and disciplined process execution in a fast-paced retail environment.

Qualifications

• Must be 21+ with a valid state Driver’s License and comply with the Company’s Driver Qualification Policy; DOT requirements in US states.
• Two years of college or two years of previous management experience preferred.
• High energy with the ability to multitask and manage store functions.
• Excellent interpersonal and communication skills.
• Maintain professional appearance and uphold Aaron’s Brand.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating customer information in store system.
• Assist General Manager with operational functions including account recommendations, payment history monitoring.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections process by counseling customers for timely renewals.
• Review and close lease agreements, collect payments, and obtain signatures.
• Maintain weekly vehicle maintenance and route sheets; load and secure products in company vehicle.

Skills

Leadership

Multi-tasking

Organizational

Negotiation

Empathy

Listening

Communication

Education

Two years of college

High School diploma

Job description

Aaron’s Suffolk location is seeking a Customer Accounts Manager to lead the accounts department and drive performance in collections and lease renewals. You will influence the team to help customers achieve ownership goals while performing a range of store functions under the General Manager.

The role emphasizes customer relationship building, leadership, and disciplined process execution in a fast-paced retail environment.