Industrial Customer Service Specialist I

AAF Latinoamérica; Louisville (KY); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

AAF International in Louisville, KY is hiring a Customer Service Specialist I to deliver world-class service by resolving inquiries, processing orders, and coordinating with Sales, Accounts Receivable, and Operations.

You will manage customer records, assist with credit applications in SAP, and maintain up-to-date product and pricing knowledge while supporting freight estimates and lead times. Strong communication and MS Office skills are essential.

Qualifikationen

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 5 years’ prior experience in customer service, preferably in a manufacturing environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Industry knowledge/experience is desired.

Aufgaben

• Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies.
• Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.
• Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments in SAP and PC systems.
• New Customer Set-up in SAP including working with credit and collections to process credit applications.
• Maintain knowledge on company products and processes.
• Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
• Assists Credit department with invoice disputes and billing error resolutions.

Kenntnisse

Communication skills

Customer service

Microsoft Office

Ausbildung

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

AAF International in Louisville, KY is hiring a Customer Service Specialist I to deliver world-class service by resolving inquiries, processing orders, and coordinating with Sales, Accounts Receivable, and Operations.

You will manage customer records, assist with credit applications in SAP, and maintain up-to-date product and pricing knowledge while supporting freight estimates and lead times. Strong communication and MS Office skills are essential.