Customer Account Specialist: Order & Service Pro

FW Trucking; Illinois; On-site; USD 63,039,000 - 81,025,000; Full time

Benefits offered by this job

Competitive salary

Weekly pay via W2

Personal Time Off

Health insurance

401K match

Job summary

FW Logistics is seeking a dynamic Customer Service Account Specialist to be the day-to-day contact for assigned customers, handling orders, inventory, and requests in the WMS and communicating updates to customers.

This on-site role in Centreville, IL offers a Monday to Friday schedule and a pay rate of $22.00 per hour, with weekly W2 Direct Deposit and comprehensive benefits including health, dental, and vision insurance and a 401K match.

Qualifications

• High school diploma or equivalent and customer service experience.
• Ability to write reports and read/interpret documents.
• Strong communication and problem-solving skills.
• Proactive and detail-oriented with data entry in WMS.

Responsibilities

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding day-to-day operations and inquiries.
• Maintain the data integrity of account information stored in the WMS.
• Ensure accurate order entry and release of information to staff as needed.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School diploma or equivalent

Job description

FW Logistics is seeking a dynamic Customer Service Account Specialist to be the day-to-day contact for assigned customers, handling orders, inventory, and requests in the WMS and communicating updates to customers.

This on-site role in Centreville, IL offers a Monday to Friday schedule and a pay rate of $22.00 per hour, with weekly W2 Direct Deposit and comprehensive benefits including health, dental, and vision insurance and a 401K match.