Customer Service Account Specialist

FW Trucking; Illinois; Vor Ort; USD 63.039.000 - 81.025.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Weekly pay via W2

Personal Time Off

Health insurance

401K match

Zusammenfassung

FW Logistics is seeking a dynamic Customer Service Account Specialist to be the day-to-day contact for assigned customers, handling orders, inventory, and requests in the WMS and communicating updates to customers.

This on-site role in Centreville, IL offers a Monday to Friday schedule and a pay rate of $22.00 per hour, with weekly W2 Direct Deposit and comprehensive benefits including health, dental, and vision insurance and a 401K match.

Qualifikationen

• High school diploma or equivalent and customer service experience.
• Ability to write reports and read/interpret documents.
• Strong communication and problem-solving skills.
• Proactive and detail-oriented with data entry in WMS.

Aufgaben

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding day-to-day operations and inquiries.
• Maintain the data integrity of account information stored in the WMS.
• Ensure accurate order entry and release of information to staff as needed.

Kenntnisse

Microsoft Outlook

Microsoft Word

Microsoft Excel

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Customer Service Account Specialist

FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist. The Customer Service Account Specialist is the day-to-day point of contact for assigned customers, making sure their orders, inventory, and requests are handled correctly and on time. You would be entering and managing orders in the WMS, communicating updates, and fixing issues before they turn into bigger problems.

Hours

M-F 7:00am-03:30pm

Location

4300 Church Rd. Centreville, IL. 62207

Pay

$22.00hr

Essential Duties/Responsibilities

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned

Requirements

• Accountable – demonstrating individual accountability which results in collective success. This means never adopting a "That’s not my job!" attitude. Willing to do what needs to be done.
• Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
• Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively

Education And Experience

Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Primary environment:

Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

Benefits

• Competitive salary
• Paid weekly via W2 & Direct Deposit
• Personal Time Off
• Health, dental, and vision insurance plans
• 401K w/ 4% match Retirement savings plan

Salary Description

22.00