Customer Account Specialist / Admin Assistant

Torrey Holistics; Conover (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

On-site work environment

Mentoring & onboarding

Equal opportunity employer

Job summary

R & L Motors is seeking an Account Specialist / Admin Assistant to join our on-site Conover team in Hickory, NC. The role combines customer service, collections support, and clerical duties, with a schedule of Monday, Thursday, Friday, 9:00 AM–5:00 PM.

You will contact customers about past-due payments, process payments, maintain records, and support sales and finance teams. Equal opportunity employer; paid training provided.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Clear verbal and written communication, professional customer service.
• Basic computer and data entry skills; able to learn dealership software.

Responsibilities

• Contact customers about past-due payments via phone and email.
• Process payments in-person and by phone; record transactions in systems.
• Investigate and resolve basic account issues with lenders and teams.
• Maintain confidential electronic and physical records; handle data securely.
• Provide timely responses to inquiries and escalate complex issues.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Customer service

Data entry

Discretion with confidential data

Reliability

Education

High school diploma or equivalent

Tools

Dealership Management System

Job description

R & L Motors is an established, growing automotive dealership in Hickory, North Carolina, committed to providing excellent customer service and a smooth vehicle-buying experience. We are seeking a detail-oriented and professional Account Specialist / Admin Assistant to join our on-site team and support customer accounts, payment processing, and administrative operations.Position overview: This role combines customer service, collections support, and clerical/admin duties. The team member will contact customers about past-due payments, process payments, maintain accurate records, and provide general administrative support to sales and finance teams. This is an on-site position at our Conover location with a fixed schedule (Monday, Thursday, Friday, 9:00 AM–5:00 PM).Contact customers regarding past-due accounts and outstanding balances via phone and email, maintaining a professional and courteous manner.Process customer payments accurately and securely, including in-person and telephone payments; record and post transactions in dealership systems.Investigate and resolve basic account issues, working with customers, lenders, and internal teams as needed to clarify balances and next steps.Maintain organized, confidential electronic and physical records of payments, communications, and account activity.Perform general clerical duties and data entry: prepare and file documents, update customer information, and support sales and finance paperwork processing.Provide timely, clear responses to customer inquiries and escalate complex issues to management or appropriate departments.Assist with periodic reporting of collections activity and maintain logs of outreach and outcomes.Required qualifications:High school diploma or equivalent.Strong attention to detail, accuracy, and organizational skills.Effective verbal and written communication skills and a professional customer service demeanor.Basic computer proficiency and data entry skills; ability to learn dealership management systems.Ability to handle confidential customer information with discretion and maintain data security.Reliability and ability to work the stated on-site schedule.Work environment and benefits:Small, collaborative team environment with opportunities to learn multiple aspects of dealership operations.Paid training and on-the-job mentoring to support success in the role.R & L Motors is an equal opportunity employer. All qualified applicants are encouraged to apply.