Customer Account Specialist / Admin Assistant

R&L Motors; Conover (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

On-the-job mentoring

Job summary

R & L Motors in Hickory, NC is seeking a detail-oriented Account Specialist / Admin Assistant to join our on-site team supporting customer accounts, payments, and administrative operations.

The role involves contacting customers about past-due balances, processing payments, keeping accurate records, and assisting sales and finance with paperwork. It is an on-site position at our Conover location with a fixed Mon, Thu, Fri 9:00 AM–5:00 PM schedule.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication.
• Basic computer proficiency and data entry ability.
• Ability to handle confidential information with discretion.

Responsibilities

• Contact customers regarding past-due accounts and balances by phone and email.
• Process payments in-person and by phone; record transactions.
• Investigate and resolve basic account issues with lenders and internal teams.
• Maintain confidential electronic and physical records of payments and activity.
• Perform clerical duties and data entry for sales and finance paperwork.
• Respond to inquiries, escalate complex issues to management.
• Assist with reporting of collections activity and logs of outreach.

Skills

Attention to detail

Communication skills

Data entry

Discretion / confidentiality

Reliability

Education

High school diploma or equivalent

Tools

Dealership management system (DMS)

Job description

R & L Motors is an established, growing automotive dealership in Hickory, North Carolina, committed to providing excellent customer service and a smooth vehicle-buying experience. We are seeking a detail-oriented and professional Account Specialist / Admin Assistant to join our on-site team and support customer accounts, payment processing, and administrative operations.

Position overview:

This role combines customer service, collections support, and clerical/admin duties. The team member will contact customers about past-due payments, process payments, maintain accurate records, and provide general administrative support to sales and finance teams. This is an on-site position at our Conover location with a fixed schedule (Monday, Thursday, Friday, 9:00 AM–5:00 PM).

• Contact customers regarding past-due accounts and outstanding balances via phone and email, maintaining a professional and courteous manner.
• Process customer payments accurately and securely, including in-person and telephone payments; record and post transactions in dealership systems.
• Investigate and resolve basic account issues, working with customers, lenders, and internal teams as needed to clarify balances and next steps.
• Maintain organized, confidential electronic and physical records of payments, communications, and account activity.
• Perform general clerical duties and data entry: prepare and file documents, update customer information, and support sales and finance paperwork processing.
• Provide timely, clear responses to customer inquiries and expedite complex issues to management or appropriate departments.
• Assist with periodic reporting of collections activity and maintain logs of outreach and outcomes.

Required Qualifications

• High school diploma or equivalent.
• Strong attention to detail, accuracy, and organizational skills.
• Effective verbal and written communication skills and a professional customer service demeanor.
• Basic computer proficiency and data entry skills; ability to learn dealership management systems.
• Ability to handle confidential customer information with discretion and maintain data security.
• Reliability and ability to work the stated on-site schedule.

Work Environment And Benefits

• Small, collaborative team environment with opportunities to learn multiple aspects of dealership operations.
• Paid training and on-the-job mentoring to support success in the role.

R & L Motors is an equal opportunity employer. All qualified applicants are encouraged to apply.