Customer Account Specialist 2

Lakeside Book Company in; Hagerstown (MD); On-site; USD 50,000 - 60,000; Full time

Job summary

Lakeside Book Company in Hagerstown, MD is hiring a Customer Account Specialist to coordinate customer accounts and support our growing client base. Starting pay ranges from $50,000 to $60,000 annually based on experience, with a Monday to Friday schedule and hours from 7:30am to 4:00pm.

This role offers career growth, learning opportunities, and broad exposure across production and sales teams. Responsibilities include managing production schedules, reviewing purchase orders, communicating

Qualifications

• 2+ years of customer service or account coordination experience.
• Prior administrative experience in a fast-paced environment.
• Strong communication and follow-up skills.
• Ability to manage customer expectations and resolve issues.
• Excellent organization and attention to detail.
• Computer proficiency, including Microsoft Office and Google Workspace.
• Printing, publishing, manufacturing, or fulfillment experience preferred.

Responsibilities

• Coordinate customer accounts and detailed job plans.
• Manage production schedules, order updates, and timelines.
• Review purchase orders and support order entry.
• Partner with manufacturing teams on materials and scheduling.
• Communicate customer expectations and project updates.
• Support Sales with pricing, estimates, and RFP requests.
• Help drive quality, accuracy, and process improvements.

Skills

Customer service

Account coordination

Communication

Expectations management

Organization

Office software

Printing/fulfillment experience

Tools

Microsoft Office

Google Workspace

Job description

Starting Pay: $50,000- $60,000 annually based on experience

Address: 18249 Phoenix Dr, Hagerstown, MD 21742

Schedule: Monday - Friday

Hours: 7:30am - 4:0pm

How you will make an impact:
This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer AccountSpecialists to support our growing business and growing customers.

What You'll Do:

• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements

What You Bring;

• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred