Customer Account Manager

D&L Foundry; Moses Lake (WA); On-site; USD 34,440 - 41,328; Full time

Job summary

A manufacturing company in Moses Lake is seeking an entry-level Industrial Sales and Customer Service Representative. The role involves confirming and entering purchase orders, resolving customer issues, and coordinating between departments. Ideal candidates possess 2-5 years of experience in industrial sales or customer service and are proficient in Microsoft Office. This is a full-time position with competitive pay ranging from $25.00 to $30.00 per hour.

Qualifications

• 2–5 years in industrial sales, customer service, or account management.
• Experience in manufacturing, distribution, or a related industrial setting.
• Confidence in managing customer expectations and problem-solving on the fly.

Responsibilities

• Confirm and enter purchase orders, tracking them through production and delivery.
• Resolve customer issues and coordinate between departments.
• Communicate clearly and stay organized under pressure.

Skills

industrial sales

customer service

account management

Microsoft Office

strong communication

organizational skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

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This range is provided by D&L Foundry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This is a boots-on-the-ground kind of role with a family-oriented business in a competitive market. We're a manufacturing company that deals in volume, precision, and accountability. If you’ve worked in a shop, on the line, or in a plant—and you can manage customer accounts while keeping operations running smooth—this job was built for you.

You’ll confirm and enter purchase orders, track them through production, and follow up after delivery. You’ll be the go-to person for resolving customer issues, coordinating between departments, and making sure every order is handled right the first time. This job requires someone who communicates clearly, stays organized under pressure, and knows how to follow through.

Base pay range

$25.00/hr - $30.00/hr

Responsibilities

• You’ll confirm and enter purchase orders, track them through production, and follow up after delivery.
• You’ll be the go-to person for resolving customer issues, coordinating between departments, and making sure every order is handled right the first time.
• This job requires someone who communicates clearly, stays organized under pressure, and knows how to follow through.

What You Bring to the Table

• 2–5 years inindustrial sales, customer service, or account management
• Experience inmanufacturing, distribution, or a related industrial setting
• Confidence in managing customer expectations and problem-solving on the fly
• Proficiency inMicrosoft Office(Excel, Word, Outlook)
• Clear, professional communication—both written and verbal
• Ability to stay focused, handle multiple tasks, and own your responsibilities
• Strong organizational habits and attention to detail

Preferred

• Associate’s degree or equivalent work experience

What You Can Expect

• A fast-paced environment in aheavy manufacturing operation
• A tight-knit team that takes pride in quality and accountability
• Full-time hours and competitive pay
• The chance to step into a vital role and make an impact daily

If you\'re hands-on, detail-driven, and know your way around a manufacturing floor and a customer conversation—this is your next move.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Construction