Customer Account Coordinator

Manpower, Inc.; Roanoke (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower, Inc. is seeking a Customer Account Coordinator to join our client team in a role supporting sales, manufacturing, and shipping operations. You will manage multiple accounts, coordinate orders, and ensure on-time deliveries through KIWI and ERP systems.

The ideal candidate will have strong professional communication, resilience, and the ability to adapt to changing priorities while delivering excellent customer service. This is a 4-6 month project with a regular M-F schedule.

Qualifications

• High school diploma or GED required.
• At least two years in customer relations; preferably 1+ year industry-specific experience.
• Strong communication skills (written and verbal).
• Strong basic math skills for order/purchasing accuracy.
• Experience with ERP systems preferred.

Responsibilities

• Take customer orders directly from customers or account managers with accuracy.
• Estimate and enter orders, and place materials purchases for production.
• Communicate order status, quotations, changes, and confirmations professionally.
• Process purchase orders, coordinate credits, and maintain customer data for smooth operations.
• Collaborate with production staff and KIWI/ERP systems to ensure on-time deliveries.

Skills

Communication

Math skills

Customer relations

Education

High school diploma or GED

Tools

KIWI system

ERP system

Job description

Our client, a leading in the corrugated sheet industry, is seeking a Customer Account Coordinator to join their team. As a Customer Account Coordinator, you will be part of the customer support and order coordination function, supporting sales, manufacturing, and shipping operations. The ideal candidate will bring strong professional communication, action-oriented follow-through, and resilience under changing priorities skills that will help you manage multiple customer accounts while supporting on-time deliveries.

Job Title: Customer Account Coordinator

Pay Range: $22 - $24 per hour

Shift: Monday-Friday 8am-5pm

What's the Job?

• Take customer orders either directly from customers or account managers, ensuring accuracy and timely entry.
• Estimate and enter orders, and place orders for purchases of materials and supplies needed for production.
• Communicate with customers regarding order status, quotations, order changes and confirmations, and address complaints or questions professionally.
• Process purchase orders, coordinate account credits, and maintain customer data to support smooth operations.
• Work with production staff and utilize the KIWI system to help achieve on-time customer deliveries.

What's Needed?

• High school diploma or GED.
• Minimum of two years of customer relations experience; preferably 1+ years industry-specific customer relations experience.
• Strong professional communication skills, both written and verbal.
• Strong basic math skills to support order and purchasing accuracy.
• Preferred experience working in a manufacturing environment and/or utilizing an ERP system to manage customer and/or order information.

What's in it for me?

• Opportunity to support multiple small to medium customer accounts with high complexity and meaningful impact on customer satisfaction for a 4-6 month project.
• Hands-on role coordinating between customers, sales, manufacturing, and shipping to help drive on-time deliveries.
• Use of KIWI and ERP-style systems to manage customer and order information with precision.
• Clear MondayFriday schedule (8am5pm) that supports consistent planning and focus.
• A role built for action-oriented, resilient professionals who enjoy solving problems and staying customer-focused.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis andTalent Solutions.For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.