Customer Account Specialist

SPIROL Shim Division; Stow (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus ($2,000)?

Health, Dental & Vision Insurance

Company paid life insurance

Disability coverage

Paid vacation & holidays

401(k) with company match

Education assistance

Job summary

SPIROL Shim Division, located in Stow, OH, is seeking a Customer Account Specialist to thrive in a fast-paced environment and build strong customer relationships while supporting daily operations.

The role involves entering orders, updating portals, creating work orders, processing credits and RGAs, and maintaining account data. A background in manufacturing office settings and ERP familiarity is preferred, with excellent communication and independent work capabilities.

Qualifications

• Manufacturing office or customer support experience preferred.
• Strong professional, organizational, and interpersonal skills.
• Experience with JDE or similar ERP systems preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities.
• Self-motivated with strong attention to detail.

Responsibilities

• Review, enter, and acknowledge customer sales orders accurately and efficiently.
• Monitor customer portals and provide timely updates and feedback.
• Create manufacturing work orders to support production requirements.
• Process credits, billings, and RGAs.
• Maintain customer account information including billing, shipping, and shipping instructions.
• Process electronic invoices and ASNs.
• Respond promptly to customer emails and inquiries.
• Communicate delivery changes with Scheduling and Production teams.
• Proactively update customers regarding delivery status and order changes.

Skills

Manufacturing experience

Organizational skills

ERP experience

Communication skills

Independent worker

Attention to detail

Tools

JDE ERP

Job description

$2,000 Sign On Bonus

Starting at $21.25/hour
Higher starting pay available based on experience

Join SPIROL and become part of a global manufacturer known for innovation, customer partnership, and long term growth opportunities.

SPIROL has over 75 years of manufacturing excellence supporting the aerospace, automotive, industrial, and capital equipment industries. Our Stow, Ohio team is growing, and we are looking for a Customer Account Specialist who thrives in a fast paced environment and enjoys building strong customer relationships while supporting daily operations.

What You'll Do

• Review, enter, and acknowledge customer sales orders accurately and efficiently
• Monitor customer portals and provide timely updates and feedback
• Create manufacturing work orders to support production requirements
• Process credits, billings, and Returned Goods Authorizations (RGAs)
• Maintain customer account information including billing, shipping, and shipping instructions
• Process electronic invoices and Advance Shipping Notices (ASNs)
• Respond promptly to customer emails and inquiries
• Communicate customer delivery changes with Scheduling and Production teams
• Proactively update customers regarding delivery status and order changes

What We're Looking For

• Manufacturing experience in an office or customer support environment preferred
• Strong professional, organizational, and interpersonal skills
• Previous order entry experience with JDE or similar ERP/business systems preferred
• Excellent written and verbal communication skills
• Ability to work independently and manage priorities effectively
• Self motivated with strong attention to detail

Why SPIROL?

At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.

Benefits Include

• Health, Dental, & Vision Insurance
• Company Paid Life Insurance
• Short & Long Term Disability Coverage
• Immediate Paid Vacation
• PTO and 11 Paid Holidays
• 401(k) with Company Match
• Defined Contribution Plan with Guaranteed 3% Contribution
• Education Assistance Program
• Employee Assistance Program
• Pet Insurance
• Career Growth Opportunities

Learn more about SPIROL careers:

https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.