Customer Account Specialist — Fast-Paced Ops & Growth

SPIROL Shim Division; Stow (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus ($2,000)?

Health, Dental & Vision Insurance

Company paid life insurance

Disability coverage

Paid vacation & holidays

401(k) with company match

Education assistance

Job summary

SPIROL Shim Division, located in Stow, OH, is seeking a Customer Account Specialist to thrive in a fast-paced environment and build strong customer relationships while supporting daily operations.

The role involves entering orders, updating portals, creating work orders, processing credits and RGAs, and maintaining account data. A background in manufacturing office settings and ERP familiarity is preferred, with excellent communication and independent work capabilities.

Qualifications

• Manufacturing office or customer support experience preferred.
• Strong professional, organizational, and interpersonal skills.
• Experience with JDE or similar ERP systems preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities.
• Self-motivated with strong attention to detail.

Responsibilities

• Review, enter, and acknowledge customer sales orders accurately and efficiently.
• Monitor customer portals and provide timely updates and feedback.
• Create manufacturing work orders to support production requirements.
• Process credits, billings, and RGAs.
• Maintain customer account information including billing, shipping, and shipping instructions.
• Process electronic invoices and ASNs.
• Respond promptly to customer emails and inquiries.
• Communicate delivery changes with Scheduling and Production teams.
• Proactively update customers regarding delivery status and order changes.

Skills

Manufacturing experience

Organizational skills

ERP experience

Communication skills

Independent worker

Attention to detail

Tools

JDE ERP

Job description

SPIROL Shim Division, located in Stow, OH, is seeking a Customer Account Specialist to thrive in a fast-paced environment and build strong customer relationships while supporting daily operations.

The role involves entering orders, updating portals, creating work orders, processing credits and RGAs, and maintaining account data. A background in manufacturing office settings and ERP familiarity is preferred, with excellent communication and independent work capabilities.