Customer Account Specialist — Fast-Paced Ops & Growth

SPIROL; Stow (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

Disability Coverage

Paid Vacation

PTO & Holidays

401(k) with Match

3% Guaranteed Contribution

Education Assistance

Employee Assistance Program

Pet Insurance

Career Growth

Job summary

SPIROL’s Stow, Ohio team is seeking a Customer Account Specialist to support daily operations and build strong customer relationships in a fast-paced environment.

Responsibilities include reviewing and entering orders, updating portals, creating work orders, processing credits and RGAs, and maintaining accurate account information. The role emphasizes close coordination with Scheduling and Production teams to communicate delivery changes.

Qualifications

• Manufacturing experience in an office or customer support environment preferred.
• Strong professional, organizational, and interpersonal skills.
• Previous order entry experience with JDE or similar ERP/business systems preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities effectively.
• Self motivated with strong attention to detail.

Responsibilities

• Review, enter, and acknowledge customer sales orders accurately and efficiently.
• Monitor customer portals and provide timely updates and feedback.
• Create manufacturing work orders to support production requirements.
• Process credits, billings, and RGAs.
• Maintain customer account information including billing, shipping, and shipping instructions.
• Process electronic invoices and ASNs.
• Respond promptly to customer emails and inquiries.
• Communicate customer delivery changes with Scheduling and Production teams.
• Proactively update customers regarding delivery status and order changes.

Skills

Manufacturing experience

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Independent work

Attention to detail

Tools

ERP system (JDE or similar)

Job description

SPIROL’s Stow, Ohio team is seeking a Customer Account Specialist to support daily operations and build strong customer relationships in a fast-paced environment.

Responsibilities include reviewing and entering orders, updating portals, creating work orders, processing credits and RGAs, and maintaining accurate account information. The role emphasizes close coordination with Scheduling and Production teams to communicate delivery changes.