Customer Service Supervisor

SPIROL International Corporation; Killingly (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Compensation Structure

Health/Dental/Vision/Life Insurance

401(k) with Company Matching

Paid time off

Job summary

SPIROL International Corporation in Killingly, Connecticut is seeking a Customer Service Supervisor to lead the customer service team. This crucial role focuses on customer retention, coaching, and ensuring that service objectives are met through a structured order fulfillment process.

The ideal candidate will have at least 3 years of leadership experience in customer service, preferably within a manufacturing environment. The position is fully on-site and offers various employee benefits, including insurance and retirement plans.

Qualifications

• 3+ years of customer service leadership experience.
• Experience leading and developing teams in a manufacturing environment.
• Ability to manage competing priorities and performance management.

Responsibilities

• Lead the customer service team and drive customer retention.
• Coach and develop employees while ensuring service objectives are met.
• Manage escalated customer situations and support recruiting efforts.

Skills

Customer service leadership

Team development

Operational and organizational skills

Performance management

Tools

ERP systems

Job description

About the role

Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives. Location: Danielson, CT. This role is 100% on site.

Requirements

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Benefits

• Competitive Compensation Structure
• Health/Dental/Vision/Life Insurance
• Disability Insurance
• 401(k) with Company Matching
• ESOP Pension
• Pet Insurance
• Paid time off
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program

SPIROL is an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.