Customer Account Specialist

Moodreact; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and development opportunities

Career advancement potential

Supportive and collaborative team

Job summary

Moodreact is seeking a Customer Account Representative in Charlotte to support customer inquiries, maintain accurate account data, and foster ongoing relationships. The role emphasizes organized, clear communication and proactive follow-up to ensure reliable assistance and high client satisfaction.

The ideal candidate will handle routine account updates, coordinate with internal teams, and maintain confidentiality while delivering a positive customer experience.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer-oriented mindset and professional demeanor.
• Good organizational abilities and attention to detail.
• Ability to handle information accurately and responsibly.
• Strong problem-solving and follow-up skills.
• Ability to prioritize tasks and collaborate with colleagues.

Responsibilities

• Serve as a point of contact for customer questions regarding accounts, services, and related requests.
• Provide clear and accurate information about account procedures and available services.
• Assist customers with routine account updates and service inquiries.
• Maintain accurate account records and document relevant customer interactions.
• Monitor outstanding requests and follow up to support timely resolution.
• Coordinate with internal teams to address account concerns and customer needs.
• Explain service information and procedures in a professional, accessible manner.
• Identify recurring customer questions and share feedback with supervisors.
• Handle customer information responsibly and follow company confidentiality procedures.
• Contribute to a positive customer experience through consistent communication and follow-through.

Skills

Verbal communication

Interpersonal skills

Customer orientation

Organizational skills

Attention to detail

Problem solving

Prioritization

Job description

Moodreact is seeking a Customer Account Representative in Charlotte to support customer inquiries, maintain accurate account data, and foster ongoing relationships. The role emphasizes organized, clear communication and proactive follow-up to ensure reliable assistance and high client satisfaction.

The ideal candidate will handle routine account updates, coordinate with internal teams, and maintain confidentiality while delivering a positive customer experience.